Refund policy

MELTED MUSE STORE POLICIES

Thank you for shopping with Melted Muse! We are committed to providing quality products and a great shopping experience. Please review our policies before placing your order.

🕯️ CANDLE RETURN & REFUND POLICY

Due to the nature of our products, Melted Muse candles are generally non-returnable and non-refundable.

We encourage all customers to carefully review the product description, scent information, size, and other product details before placing an order.

Damaged, Defective, or Incorrect Orders

If your candle arrives damaged, defective, or you receive the wrong item, please contact Melted Muse as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

  • Any other information we may need to review the situation

Each situation will be reviewed individually. At the owner's discretion, Melted Muse may offer a replacement, refund, store credit, or another appropriate resolution when a product is determined to be damaged, defective, or incorrectly fulfilled.

We reserve the right to request photographs or additional information before approving a resolution.

Change-of-Mind Purchases

We do not accept returns or issue refunds simply because a customer:

  • Does not like the scent

  • Ordered the wrong fragrance

  • Changed their mind

  • Decided they no longer want the product

  • Ordered the wrong size or quantity

Please carefully review your order before completing your purchase.

📦 AMAZON ORDERS

Orders placed through Amazon must be handled directly through Amazon.

If you purchased a Melted Muse product through Amazon, please do not contact Melted Muse regarding an Amazon order.

For questions regarding:

  • Returns

  • Refunds

  • Shipping

  • Missing packages

  • Damaged deliveries

  • Order cancellations

  • Tracking

  • Payment issues

please contact Amazon Customer Service or use the return/refund options available through your Amazon account.

Melted Muse cannot process refunds or returns for orders placed directly through Amazon.

📬 SHIPPING

Orders placed through the Melted Muse website will be shipped to the address provided by the customer at checkout.

Please make sure your shipping information is accurate before completing your purchase.

Melted Muse is not responsible for delays caused by the carrier after the order has been shipped. If an order is lost or significantly delayed, please contact us so we can help determine the appropriate next steps.

If there is a shipping delay on an order that we cannot fulfill within the time we promised, applicable consumer-protection requirements may require us to notify you and provide an option to cancel and receive a refund.

📋 ORDER CANCELLATIONS

Once an order has been processed or shipped, we may not be able to cancel it.

If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are reviewed based on the status of the order.

❤️ CUSTOMER SATISFACTION

We want you to love your Melted Muse experience.

Although our candles are generally non-returnable, we understand that unexpected issues can happen. If you believe there is a problem with your order, please contact us and allow us the opportunity to review the situation.

We appreciate your understanding and your support of Melted Muse.

Melted Muse — More than a candle. A moment to breathe, reflect & heal.